All the answers for you. Frequently asked questions

What are the check-in and check-out times?

Rooms are available from 12 noon on the day of arrival and must be vacated by 10 am on the day of departure.

Do you have a parking space?

We offer a range of parking solutions for our guests: indoor parking at the hotel, parking spaces on nearby streets with a pass provided by the hotel, and a fenced parking lot about 800 meters from the hotel, where we can take you upon request. Parking is free of charge, but cannot be reserved.

What's the process for the deposit?

When booking, a deposit is required. If you cancel your reservation at least 7 days before your arrival, we'll refund your deposit. After that, it'll be retained.
You can take out insurance.

Do you have a pool?

We don't have a pool, but we're just 50 meters from the beach, with direct access from the pine forest.

How are your stays going?

The stays are weekly, with arrival and departure typically on Saturdays and Sundays.

Are pets allowed? Is there an additional fee?

Small pets are welcome, at no additional cost. They are not allowed in the children's play areas or the restaurant.

How does the wellness center operate, and what are its costs?

The wellness center is a cozy relaxation area, featuring a sauna, Turkish bath, and multi-spray shower. Access is available by reservation. An esthetician offers massages and beauty treatments, available upon reservation and payment.

What are the meal times? And the service?

Breakfast is served as a buffet from 7:30 to 10:00. Lunch is served from 12:30 to 1:30 p.m.
Dinner is served from 7:30 pm to 8:30 pm. 

What are the entertainment schedules?

Entertainment is available from 9:00 am to 10:00 pm. The program is diverse and organized for children of all ages, both in the hotel and on the beach.

Do you have a trusted pediatrician you can count on when needed?

We have a trusted pediatrician who visits the hotel for a fee. There is a medical on-call service available, with a fee for the ticket. In Cervia, just 3 kilometers away, you'll find the hospital that offers emergency medical services. In Ravenna and Cesena, just 25 km away, you'll find hospitals with pediatric emergency rooms.

Are beach towels included or do they come with an additional charge?

Beach towels are not included.

At what age can children join the mini club?

The mini club is open to children aged 4 and up. From 6 months to 3 years, we offer a baby club service.

Are dogs allowed on the beach?

Dogs are not permitted on the beach, except in designated bathing establishments. You can take them for a walk at dawn and after sunset. In the pine forest, however, it's always possible, all day long.

Do you have bicycles available? Are they free to use?

We offer free bicycles for adults and children, complete with child seats and helmets.

Is there a night porter on duty?

The hotel lacks a night porter.

Is Sky available in the room?

You can find Sky on the TV in the lobby.

Is there Wi-Fi available in the hotel?

Wi-Fi is available throughout the entire hotel.

2nd hotel in Pinarella on Tripadvisor

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